The focus of this research is personally controlled electronic health record (PCEHR) implementation in a regional area of Australia. Such a study is important in order to understand perspectives of regional healthcare providers and consumers about this implementation. The research questions for this study are How PCEHR is implemented within regional Victoria (Australia) and what is the level of its adoption by healthcare providers in this region? This research is a qualitative exploration of PCEHR in which data related to system implementation experience is collected (September 2014) from eHealth coordinator, GP, and consumers of a regional case study clinic. Face-to-face and semi-structured interviews were conducted with healthcare providers (practice manager and doctor). Observations were gathered about consumers’ experiences with PCEHR during a workshop in a semi-structured report by the participants. Findings indicates that PCEHR implementation process was initiated with great enthusiasm, however, it was found to be very stressful, pressurized and driven by incentive payments. Healthcare providers experienced isolation, rushing and believed to be provided with limited support during the process. Since the official launch of PCEHR, adoption level by the consumers has been disappointing in the first year, contributing to lack of interest in doctors along with other factors of costing extra time, usability, privacy and legal issues. If the doctors remains not interested in the system, PCEHR health record will not gain any clinical value, hence, resulting PCEHR adoption failure in the region. Therefore, it can be concluded that PCEHR adoption in case study region is halted with no motivation by doctors and consumers. The researcher commenced this study with perspective that the PCEHR implementation has been slow and adoption was hindered with diverse range of factors during its first year of operation.
Research Results of Doctor Of IT (Yr 1) @ Charles Sturt University.